Returns & Exchanges

We want you and your pet to be completely satisfied with your purchase. If your new bed or accessory isn't the perfect fit, we offer a 30-day return window for items in their original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all tags are attached and the product is free of pet hair or debris.

• 3.
  Ship It Back

  Print the prepaid shipping label provided through our portal and drop your package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.